Client Guidelines

General Guidelines

Preparing for Your Cleaning

• Please clear surfaces of dishes, toys, papers, and clutter before our arrival.
• A toilet brush must be available in each bathroom.
• We do not clean mini-blinds
• Two bed sheet changes are included with each visit; additional bed changes are $15 each.
• Add-on services are available for an additional fee.

During Service

• For the safety of our technicians, the property must be maintained at 73°F or below during the appointment.
• Please provide a safe and distraction-free work environment.
• Large or nervous pets should be secured during service.
• We do not move heavy furniture or appliances, use bleach, or work above a 2-step ladder.

Scheduling & Access

• Service hours are generally between 8:30 AM and 5:30 PM.
• Arrival times are estimates and may vary.
• Clients are responsible for providing access to the home. Incorrect entry information or lockouts may result in the full scheduled charge.

Payment

• A valid credit card is required on file.
• First-time clients may be required to pay a non-refundable deposit.
• Payment is due upon completion of service.

Satisfaction Guarantee

• Please notify us of any pre-existing damage before service begins.
• If we miss an area included in your service, notify our office within 24 hours and we will return to address the concern. We do not offer refunds.

Move-In / Move-Out Cleaning Guidelines

Thank you for choosing 2 Buckets Cleaning. By scheduling or receiving service, you agree to these guidelines and our full Terms of Service available on our website.

Preparing for Service

• The property should be completely vacant before our arrival.
• If movers, occupants, or contractors are present, additional charges may apply.
• Appliances must be moved by the client if cleaning behind or underneath them is requested.
• Exterior windows, window screens, and wall washing are not included unless approved in advance.

Air Conditioning Requirement

For the safety of our technicians, the property must be maintained at 73°F or below during the appointment.

If the temperature exceeds 73°F and working conditions become unsafe, 2 Buckets Cleaning may stop work and leave the property. If service must be canceled, interrupted, or rescheduled due to unsafe temperatures, the client will be responsible for the scheduled cleaning fee and any applicable return-trip charges.

Access to the Property

The client is responsible for providing access to the property at the scheduled time.

If our team cannot enter the property upon arrival, the full scheduled fee will be charged.

Property Condition

Please notify us in advance of any mold, infestations, human or pet waste, or other hazardous conditions. We reserve the right to refuse service if unsafe conditions are present.

If the property’s condition differs significantly from what was described when booked, additional charges may apply.

Cancellations

Move-in and move-out cleanings require at least 2 business days’ notice to cancel or reschedule.

Cancellations made with less notice, including same-day cancellations, may be charged up to the full scheduled cleaning fee.

Damage & Satisfaction Guarantee

Please report any pre-existing damage before service begins.

If we miss an area included in your cleaning, notify our office within 24 hours, and we will return to address the concern. We do not offer refunds.

Terms of Service

By scheduling, authorizing, or receiving service, you agree to these Terms of Service.

Estimates & Pricing

All estimates are based on information provided by the client. Additional charges may apply if the home’s condition differs significantly from what was described.

Access to the Property

Clients are responsible for providing accurate access information. Lockouts or access failures may result in the full scheduled service fee being charged.

Cancellations & Rescheduling

Two business days’ notice is required to cancel or reschedule service. Late cancellations may be charged up to the full service amount.

Safety & Working Conditions

We may refuse, stop, or reschedule service due to unsafe conditions, including aggressive pets, biohazards, infestations, mold, unsafe temperatures, or threatening behavior.

Damage & Breakage

Clients should report pre-existing damage before service. Liability for breakage caused by employee negligence is limited to replacement cost or $100 per item, whichever is less.

Quality Guarantee

Concerns must be reported within 24 hours. Our sole obligation is to return and re-clean the affected area. Refunds are not provided.

Payment

Payment is due upon completion of service. Additional fees may apply for declined cards, chargebacks, or returned payments.

Employee Solicitation

Direct hiring of a current employee may result in a $2,500 placement fee plus attorney fees and lost revenue.

Right to Refuse Service

We reserve the right to refuse or discontinue service at our discretion.

Limitation of Liability

Liability is limited to the amount paid for the service giving rise to the claim.